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	<title>Comments on: Hostmonster</title>
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		<title>By: Lucy</title>
		<link>http://reviews.whreviews.com/hostmonster/comment-page-1/#comment-134</link>
		<dc:creator>Lucy</dc:creator>
		<pubDate>Sat, 10 Oct 2009 03:30:16 +0000</pubDate>
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		<description>HOSTMONSTER http://www.hostmonster.com

I wouldn’t recommend them. I had multiple accounts with them for about 5 years. I bought a new domain, that was advertised with ‘free whois privacy’ although at the checkout they charged me for it.

I politely emailed them asked if they could refund me, their answer – no, as the promotion ended several days earlier. I didn’t see this stated anywhere on the page and I told them that this page was still visible to me. They were adamant they problem had to do with me not clearing my cookies (very patronising) . I cleared the cookies and sent them a screenshot as proof. It turned out the page was still visible through the internal control panel link, I told them this and again  repeated my request for a refund, they said no and thanked me for bringing the link to their attention but the promotion ended. I was dumbfounded, they admitted their mistake, but still didn’t deliver what was advertised. It was false advertising. 
I closed most of accounts and I am in the process of transferring all my clients accounts that are hosted through me. The sad thing is, the issue would have been resolved for around a $5 refund, but because they failed to do so, they lost alot of business from me. I am a web designer and create about 5-7 sites a month, that’s 84 accounts a year lost all for a measly $5. It wasn’t the money, but the way they refused to do the right thing by me and my clients.</description>
		<content:encoded><![CDATA[<p>HOSTMONSTER <a href="http://www.hostmonster.com" rel="nofollow" onclick="pageTracker._trackPageview('/outgoing/www.hostmonster.com?referer=');">http://www.hostmonster.com</a></p>
<p>I wouldn’t recommend them. I had multiple accounts with them for about 5 years. I bought a new domain, that was advertised with ‘free whois privacy’ although at the checkout they charged me for it.</p>
<p>I politely emailed them asked if they could refund me, their answer – no, as the promotion ended several days earlier. I didn’t see this stated anywhere on the page and I told them that this page was still visible to me. They were adamant they problem had to do with me not clearing my cookies (very patronising) . I cleared the cookies and sent them a screenshot as proof. It turned out the page was still visible through the internal control panel link, I told them this and again  repeated my request for a refund, they said no and thanked me for bringing the link to their attention but the promotion ended. I was dumbfounded, they admitted their mistake, but still didn’t deliver what was advertised. It was false advertising.<br />
I closed most of accounts and I am in the process of transferring all my clients accounts that are hosted through me. The sad thing is, the issue would have been resolved for around a $5 refund, but because they failed to do so, they lost alot of business from me. I am a web designer and create about 5-7 sites a month, that’s 84 accounts a year lost all for a measly $5. It wasn’t the money, but the way they refused to do the right thing by me and my clients.</p>
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