Mustafa Aslan
Client 11/26/2010 17:43
Hi,

I have been experiencing problems with the service I got from your company. The server goes offline very often.

I like to terminate the agreement between us and get refund. Also please provide me information to transfer the domain I purchased (webdebulun.com) to another server.

Best regards,

Mustafa Aslan

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IP Address: 88.233.42.5
WHW Staff
Staff 11/26/2010 20:05
Dear Mustafa Aslan,

We are sorry for the inconvenience. There was temporary problem which has been solved. Now all services are working fine on server and you will not face this problem again. Please check and confirm.

Please feel free to contact us back in case of any further information.

Thank you,
Pam Morris,
Technical Support Department
WebHostingWorld Inc

Mustafa Aslan
Client 11/26/2010 20:11
Hi Pam,

I am still having problems. In addition to this, I have read many stories from your unhappy old clients. The things I have read are unbelievable.

I really like to get refund.

Best regards,

Mustafa Aslan

WHW Staff
Staff 11/26/2010 20:41
Hello Mustafa Aslan,

We have checked your issue and your site is working fine please clear the browser cache , disable the firewall and disable the firewall and check again.

Please feel free to contact us back in case of any further information.

Thank you,
Maria Thomas,
Technical Support Department
WebHostingWorld Inc

Mustafa Aslan
Client 11/27/2010 05:05
Dear Maria,

I am IT professional as well. It is not working.

Please refund my money back.

Mustafa

Mustafa Aslan
Client 11/27/2010 05:07
it took 3 mins to show the page.

I don’t want to continue with you.

Please refund.

WHW Staff
Staff 11/27/2010 07:02
Dear Mustafa Aslan,

We have refreshed all necessary services on server now your site http://webdebulun.com/ is working fine and shows directory listing.

You can also check the same at http://anonymouse.org/cgi-bin/anon-www.cgi/http://webdebulun.com

We will suggest you to clear your browser cache and check again. If you are still unable please provide us the ping and tracert report for your domain. You can do it by following stpes:

1. Click on start>> run >> type cmd >> tracert webdebulun.com

Please let us know is your main site having a problem or your client’s site is not working, if so let us know the domain name error so that we can investigate it and assist you further.

Please feel free to contact us back in case of any further information.

Thank you,
Elizabeth Clark,
Technical Support Department
WebHostingWorld Inc

Mustafa Aslan
Client 11/27/2010 12:11
I really don’t want it anymore. You have wasted 2 days, I have paid to techs extra during these 2 days. I already transferred benimsoyum.com and don’t want to work with you.

I will copy this message exchanges and post everywhere on internet if you don’t refund my money in full, without any deduction, within 24 hrs.

This is the last message you will hear from me.

Chatting
Please wait for WebHostingWorld.Net operator to respond.
You are now chatting with ‘WHW-Operator’
WHW-Operator: Hello! Thank you for contacting Webhosting World’s live chat service. My Name is Margaret. How may I assist you today?
WHW-Operator: Hello, how may I assist you today?
Mustafa: Hi Margaret
Mustafa: thi is regarding Ticket #882894
WHW-Operator: you have requested for refund
Mustafa: yes
Mustafa: it says in progress
WHW-Operator: and we have forwarded your issue to the billing department
Mustafa: does it mean that I am going to get full refund?
WHW-Operator: you will get a reply from us once it is cleared
Mustafa: When?
WHW-Operator: we need to get information from the billing department
Mustafa: can you give me time frame?
WHW-Operator: within next 24 hours
Mustafa: ok. thnx
WHW-Operator: Is there anything else I can help you with today?
Mustafa: Thnx
Mustafa: bye
WHW-Operator: Thank you for choosing Webhosting World . If you need further assistance feel free to contact us again.
WHW-Operator: Thank you for chatting. Good-bye.

Please wait for WebHostingWorld.Net operator to respond.
You are now chatting with ‘WHW-Help24x7′
WHW-Help24x7: Hello! Thank you for contacting Webhosting World’s live chat service. My Name is Margaret. How may I assist you today?
WHW-Help24x7: Hello, how may I assist you today?
Mustafa: Hi Margaret,
Mustafa: This is related with Ticket #882894
Mustafa: do you have any news for me?
WHW-Help24x7: yes
WHW-Help24x7: we have updated it to the billing department
WHW-Help24x7: and they will check and reply you
Mustafa: they have not checked since the date I requested refund?
Mustafa: Isn’t it kind of odd?
Mustafa: What are they going to check anyways? Your commitment is “100% refund if customer isnot 100% satisfied”
Mustafa: And I am not satisfied. Are they going to check if I am satisfied or not?
Mustafa: If you are not satisfied with our services you can get full refund of your amount within 30 days of signup.
Mustafa: The above text is from your website
Mustafa: Are you there?
Mustafa: Margaret, are you there?
WHW-Help24x7: yes
Mustafa: Can you tell me what are they going to check?
WHW-Help24x7: your issue is in progress and you will get reply from the billing department
Mustafa: I will add this conversation to my file and post on 3 review sites as promised
Mustafa: best regards
Mustafa: Please tell billing department
Mustafa: and your boss
Mustafa: 100 bucks is not important for me
Mustafa: but you made me feel like I am being ripped off
Mustafa: that’s why I am following this issue
Mustafa: and will follow till end
Mustafa: ok?
WHW-Help24x7: it will be replied once the process of refund is done
Mustafa:
Mustafa: you know it is never going to happen
Mustafa: bye for now. See you tomorrow around this time